You may request a refund or exchange within 14 days of receiving your order, provided that:
⦁ The fragrance must have no more than 5 ml used and be returned in its original packaging.
⦁ Including the box, labels, and any accessories (if applicable).
⦁ The item is in a clean and resalable condition.
⦁ In case of a return or exchange, the customer will bear the shipping costs. However, this does not apply if you received a faulty or broken item
Please note that products used beyond the permitted limit or returned with damaged, incomplete, or missing packaging may not qualify for a refund or exchange, or may be subject to deductions after inspection.
To ensure a fair experience for all customers, please note the following:
⦁ Returns or exchanges due to a change of mind are only accepted if the product meets the eligibility requirements stated above.
⦁ If you receive the wrong product, a damaged item, or a defective fragrance, Zerrin Fragrance will cover the return shipping costs.
⦁ Products purchased during sale events, promotional campaigns, or special discounts may be eligible for exchange only, unless otherwise stated at the time of purchase.
For your convenience and to ensure a smooth claims process, we strongly recommend recording an unboxing video while opening your parcel.
For claims related to damaged, leaking, missing, incorrect, or defective products, an unboxing video may be required as supporting evidence. This helps us verify the issue quickly and process your refund or exchange without unnecessary delays.
Once your returned product has been received and inspected, approved refunds will be processed using the same payment method used for the original purchase whenever possible.
⦁ Refunds are typically processed within 5–7 business days after the returned item has been inspected and approved.
⦁ Original shipping or delivery charges are non-refundable, except in cases where the return is due to an error on our part, such as receiving the wrong or damaged product.
To initiate a refund or exchange request, please contact our Customer Support team with the following details:
⦁ Your Order Number
⦁ Clear photos of the product (if applicable)
⦁ An unboxing video (for damage, leakage, missing items, or incorrect product claims)
⦁ A brief explanation of the reason for your refund or exchange request
Email: Zerrinfragrance@gmail.com
WhatsApp: +92 0336 2328333
Once your request has been reviewed and approved, we’ll provide you with return instructions. Please ensure the product is securely packed and returned with all original packaging. We recommend using a trackable courier service to ensure safe delivery.
After receiving and inspecting the returned product, our team will notify you of the outcome. If approved, we’ll process your refund or dispatch your replacement product accordingly.
Approved exchanges will be processed after the returned product has been inspected by our quality team.
Replacement products are subject to stock availability. If the requested fragrance is unavailable, you may choose:
⦁ A refund (if applicable), or
⦁ Another fragrance of equal value.
⦁ In case of a return or exchange, the customer will bear the shipping costs. However, this does not apply if you received a faulty or broken item
Zerrin Fragrance reserves the right to decline any refund or exchange request that does not meet the conditions outlined in this policy. This policy is designed to ensure a fair and transparent experience for both our customers and our brand.
